90 degrees, brand new home, no air conditioning

If you owned a 6-month old home built by a national company who stresses quality of work and gold standard customer service, would you expect the air conditioning to work? With the recent onset of summer, temperatures reached the 90's in The Fairways at Shining Rock. Imagine our surprise when we learned the air conditioning condensers did not work!


Following protocol, a call was placed to Pulte's 24 hour customer service hotline on the evening of Friday, June 3. The call center employee mentioned that heating/air conditioning calls are considered an emergency. She said she would page a Pulte rep immediately. As of Sunday, June 5, no one had called, so a second call was placed to the Pulte customer service line. The call center employee said they had received several calls from the community and had been instructed to STOP PAGING PULTE REPRESENTATIVES. Pushed to honor their commitment to adequate emergency response, the call center employee agreed to page a Pulte rep. She said as she agreed that it's unlikely Pulte would respond.

Guess what? As of Monday morning, Pulte has yet to respond - to some of the residents. Not sure how Pulte decided who to work with and who to ignore, but some of the residents received a response.

Just hope Pulte gets around to calling back - New England summers can be brutal, especially to older citizens. Pulte considers air conditioning a luxury. Wonder if the retired folk living here agree?